Returns & Exchanges
At Empire Online Shopping, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original, unused condition.
Initiate Your Request
Log into your Empire account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Authorization Number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or the return authorization form.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing