Frequently Asked Questions
Everything you need to know about shopping with Empire Online Shopping.
What are your standard shipping times?
We offer standard shipping across the country, which typically takes 3 to 7 business days. Expedited shipping options are available at checkout if you need your items sooner.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase for most items. Products must be in their original condition and packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
Empire Online Shopping accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated during checkout.
How do I know if an item is in stock?
Our inventory is updated in real-time. If you can add an item to your cart, it is currently in stock. If an item is sold out, you can sign up for email notifications on the product page.